Frequently Asked Questions
Read FAQs regarding our support desk and remote IT Services.
HelloIT is an online IT support desk created to provide fast help desk and remote support for fix on computer, applications and network issues. It is a simple service that allows user to submit ticket and get instant response at an affordable cost.
You must first subscribe to a plan. Upon successful payment, you can log in to your account and submit a ticket through the customer portal.
We support desktops, laptops on both Windows and Mac operating systems. Servers and mobile devices are not supported in the plan.
We support a wide range of computer related issues and tasks including:
- Troubleshooting & Repairs
- Software Installation
- New PC Set-up
- Malware and Virus Protection
- Data Backup & Recovery
- IT Consultancy and Advice
Login to the customer portal with your username and password. On the dashboard left navigation bar, click on “Open a Support Ticket ” to submit a ticket.
We will respond to your ticket as soon as possible. Each submitted tickets will be tag with a priority and processed accordingly. Please refer to “Support Severity Definitions” on our pricing page for information about our response time (scroll down to the end of page).
Go to the account login page, and click on the “Forgot Password?” link. Enter your username and click “Send Reset Link”. An email with a password reset link will be sent to your account to reset your passsord.
You may cancel your order within 30 days of your initial purchase. Simply submit your request through our online form and we will refund the outstanding balance to your account. Cancellation will not be accepted after 30 days of purchase.
Haven’t got your answer? Contact our support now