Pick The Plan That Works For You

Whether you’re a small, medium or large organization, we have a service plan that fits your need.

$

  Tech & Security Updates

  Ticketing Support

  Online Issue Tracking

  Guaranteed Response SLA

  10 Support Tickets

Support hours: 9am-6pm (GMT+8)

$

  Tech & Security Updates

  Ticketing Support

  Online Issue Tracking

  Guaranteed Response SLA

  30 Support Tickets

Support hours: 9am-6pm (GMT+8)

$

  Tech & Security Updates

  Ticketing Support

  Online Issue Tracking

  Guaranteed Response SLA

  100 Support Tickets

Support hours: 9am-6pm (GMT+8)



Support Severity Definitions

In order to optimize your service experiences, we have categorized each support request into 4 priority level and process each request according to the defined priority.

Priority

1

2

3

4

Definition

Critical

High

Normal

Low

Response Time

1 Business hours

4 Business hours

1 business day

2 Business day