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Whether you’re a small, medium or large organization, we have a service plan that fits your need.
Tech & Security Updates
Support Severity Definitions
In order to optimize your service experiences, we have categorized each support request into 4 priority level and process each request according to the defined priority.
Priority
1
2
3
4
Definition
Critical
High
Normal
Low
Response Time
1 Business hours
4 Business hours
1 business day
2 Business day