Privacy Policy

Last Updated in May 2022

This Privacy Policy describes how HelloIT LLP (together with its affiliated companies – “helloit.io”, “we”, “our” or “us”) collects, uses, and shares information about you when you visit and interact on our website (mobile and desktop) and mobile app (collectively, “Site”) or other means connected to the Sites (such as contacting our customer service team via chat or email).

1. Information We Collect

We collect information about you that you provide to us when using the Site, such as your name, address, phone number, credit card details (only with your permission), e-mail address, and your HelloIT account password.

By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device’s operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

If you need to get in touch with our customer support team, or reach out to us through other means (such as through social media), we will collect information from you there too.

2. How We Use the Information We Collect

We may use information collected through the Site to:

  • Provide you with the requested services, such as creating and maintaining your account, processing and confirming your order, and communicating with you about services requested.
  • Send you email communications about products and services that may be relevant to you.
  • Conduct surveys or provide you with information about our services on our Site or on other websites you may visit.
  • Maintain and improve the Site, tailor the user experience, and for internal training.
  • Protect the security of you and the Site.
  • Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands.

We may access communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you or, accommodation partners, us, or others. Note, all communications sent or received using the Site’s communication tools will be received and stored by us.

3. Cookies

Our Site may use and allow third parties to place cookies (session and persistent), SDKs, application program interfaces (“APIs“), and other technologies (collectively, “Cookies“) on our Site that may collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the basic functions of the Site, such as to keep you logged in while your visit our Site (“Functional Cookies”), while other Cookies are used to provide you with a better user experience, such as:

  • To personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details). We may also use Cookies together with other automatically collected usage information to recognize a user across different devices, sessions or browsers (including when they have not logged-in) so as to deliver tailored information;
  • Perform non-essential website analytics, such as impression reporting, demographic reporting and interest reporting. This may include the recording of mouse clicks, movements, page scrolling and restricted text entered into our Site forms through selected third parties but we will take sufficient precautions to ensure that personal information will not be collected during such recordings e.g. through the adoption of irreversible masking. Website analytics is used to improve our Site and services; and
  • To provide you advertising tailored to your interest (collectively, “Non-Functional Cookies”).

4. Transfer Of Data

HelloIT will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your information may be stored in locations outside of your home country, which may have different standards of data protection than your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers, wherever we or our third party service providers operate.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

5. Protecting Your Information

We maintain reasonable physical, electronic, and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. We use Secure Socket Layer technology to encrypt credit card information during transit. Through your personal account, you also have the ability to save credit card details for faster future  payments. Your card details are encrypted and you can always log in to your personal account to delete, edit, or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible. Please note that we will store the last 4 digits of your credit card securely upon any payment made (this is required to manage any refund requests for that payment ).

Data Retention

We will retain your information for the period necessary to provide and secure our Sites and services, and to exercise our legal rights and comply with our legal or regulatory obligations. When HelloIT no longer needs to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the information is required to carry out corporate tasks and conduct our business – remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.

6. How we can share your data​

We may disclose personal data in the following instances:

  • Employees and independent contractors.
  • Third-party service providers.
  • Reselling partners.
  • Regulators, law enforcement bodies, government agencies or courts.
  • Other parties or people where we have your consent.

7. Links to Third Party Websites

We may provide links to other websites that are not owned or operated by us (“Third Party Websites”). When you use a link online to visit a Third Party Website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked Third Party Website before providing any information on that website.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

8. Children's Privacy

Our Services are not intended for use by children and should only be accessed by individuals of at least 16 years old.

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes To This Privacy Policy

On occasion, HelloIT may revise this Privacy Policy to reflect changes in the law, our information collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page. You should review this Privacy Policy periodically so that you are up to date on our most current policies and practices.

10. Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our HelloIT Data Governance Officer  by sending a registered letter to the address at: HelloIT LLP. c/o Data Governance Officer 1015 Fillmore Street. #12-567
San Francisco, CA 94115, USA.